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Mobile Proxy Support Hub

Your comprehensive resource center for mobile proxy support, technical assistance, and expert guidance. Get the help you need to maximize your proxy performance.

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Telegram Support

Get instant help via Telegram messenger

@Proxylegion

📢 News & Updates

Stay updated with the latest proxy news and announcements

@proxylegioncom

Email Support

Alternative support channel for detailed inquiries

support@proxylegion.com

Response Time

We aim to respond to all inquiries promptly

Within 24 hours

Business Hours

Monday - Friday

9:00 AM - 6:00 PM UTC

Support Categories

Technical Support

Issues with proxy connections, IP rotation, or service functionality

Subject: "Technical Support - [Your Account Email]"

Billing & Account

Questions about billing, plan changes, or account management

Subject: "Billing Support - [Your Account Email]"

Refund Requests

Submit refund requests within 7 days of payment

Subject: "Refund Request - [Your Account Email]"

General Inquiries

Sales questions, partnerships, or general information

Subject: "General Inquiry - [Your Topic]"

Before Contacting Support

For Technical Issues:

  • • Check your account dashboard for service status
  • • Verify your proxy configuration settings
  • • Test with different applications or browsers
  • • Note any error messages you're receiving
  • • Check our service status page for known issues

Information to Include:

  • • Your account email address
  • • Detailed description of the issue
  • • Steps you've already tried
  • • Screenshots or error messages
  • • Time and date when issue occurred

Company Information

Company Name:

Proxy Legion Ltd

Location:

Sofia, Bulgaria

Website:

proxylegion.com

Service Levels

Basic Plan Support
24/7 Email
Advanced Plan Support
Priority Response
Pro Plan Support
Dedicated Support

Frequently Asked Questions

How do I configure my mobile proxy in different applications?

Mobile proxy configuration varies by application, but the basic settings remain consistent. Here's how to set up your Proxy Legion mobile proxy:

Browser Configuration:

  • Chrome: Settings → Advanced → System → Open proxy settings
  • Firefox: Settings → Network Settings → Manual proxy configuration
  • Set HTTP proxy to your assigned endpoint
  • Enable "Use this proxy for all protocols"

Application Integration:

  • Use HTTP proxy type for web scraping tools
  • Configure SOCKS5 for advanced applications
  • Test connection with our IP verification tool
  • Enable sticky sessions for consistent IP assignment

Why is my proxy connection slow or timing out?

Connection issues can stem from various factors. Here's a systematic troubleshooting approach:

Network Diagnostics:

  • Test direct connection without proxy
  • Check your internet stability
  • Verify proxy endpoint accessibility
  • Test different target websites

Configuration Check:

  • Verify proxy credentials are correct
  • Ensure proper port configuration
  • Check timeout settings (30s minimum)
  • Disable conflicting VPN software

Advanced Solutions:

  • Try different proxy protocol (HTTP/SOCKS)
  • Rotate IP address manually
  • Contact support for server status
  • Check application-specific logs

What's the difference between HTTP and SOCKS5 protocols?

Understanding proxy protocols helps you choose the right configuration for your use case:

HTTP Proxy

  • Best for: Web browsing, API requests, web scraping
  • Protocol support: HTTP/HTTPS traffic only
  • Performance: Optimized for web content
  • Compatibility: Widely supported
  • Authentication: Username/password or IP whitelist

SOCKS5 Proxy

  • Best for: Applications, games, P2P, streaming
  • Protocol support: Any TCP/UDP traffic
  • Performance: Lower overhead, faster
  • Compatibility: Requires application support
  • Authentication: Username/password authentication

Configuration Examples:

HTTP Proxy:

curl -x proxy.server:8080 -U username:password https://api.example.com

SOCKS5 Proxy:

curl --socks5 username:password@proxy.server:1080 https://api.example.com

How often should I rotate my mobile proxy IP addresses?

IP rotation frequency depends on your use case and target platforms. Here's our expert guidance:

Web Scraping

Rotate every 100-500 requests or hourly for aggressive targets

Social Media

2-6 hours per IP or when switching accounts/activities

Sneaker Bots

Before each drop or when encountering captchas

Pro Tip: Optimal Rotation Strategy

Monitor your success rates and adjust rotation frequency based on response patterns. Aggressive rotation isn't always better - consistent IPs can build trust with certain platforms.

Can I use mobile proxies for multiple applications simultaneously?

Yes, mobile proxies support concurrent connections, but there are important considerations for optimal performance:

Connection Limits:

  • Basic Plan: Up to 10 concurrent connections per proxy
  • Advanced Plan: Up to 20 concurrent connections per proxy
  • Pro Plan: Up to 30 concurrent connections per proxy
  • Thread Management: Distribute connections across multiple IPs

Best Practices:

  • Separate applications by proxy endpoint when possible
  • Use session persistence for applications requiring consistency
  • Monitor bandwidth usage across concurrent connections
  • Implement connection pooling for efficiency

Example Multi-Application Setup:

Web Scraper (5 threads)→ Proxy A (Device 18)
Social Media Manager→ Proxy B (Device 19)
Market Research Tool→ Proxy C (Device 20)

How do I troubleshoot IP blocks and captchas?

IP blocks and captchas are common challenges. Here's a comprehensive approach to minimize and resolve them:

Prevention Strategies:

  • • Implement human-like browsing patterns with random delays
  • • Use realistic user agents and browser headers
  • • Respect robots.txt and rate limits
  • • Rotate IPs before hitting request thresholds
  • • Avoid peak traffic hours for target websites

When Blocks Occur:

  • • Immediately rotate to a fresh IP address
  • • Clear cookies and session data
  • • Change user agent and browser fingerprint
  • • Wait 15-30 minutes before retrying
  • • Use different proxy endpoints if available

Long-term Solutions:

  • • Upgrade to higher-tier plan for more IP diversity
  • • Implement smart retry logic with exponential backoff
  • • Monitor success rates and adjust strategies accordingly
  • • Consider residential proxies for highly protected sites
  • • Use proxy rotation pools for better distribution

Technical Setup Guides

Python Integration

Integrate mobile proxies into your Python applications with proven examples.

View Python Examples →

Node.js Integration

Implement mobile proxies in your Node.js applications using these examples.

View Node.js Examples →

Performance Optimization Guide

Connection Optimization

  • • Use persistent connections (keep-alive)
  • • Implement connection pooling
  • • Set appropriate timeout values
  • • Enable HTTP/2 when supported
  • • Optimize SSL/TLS handshakes

Smart Rotation

  • • Monitor response times per IP
  • • Implement failure-based rotation
  • • Use round-robin for load distribution
  • • Cache successful IP configurations
  • • Avoid over-rotation penalties

Traffic Management

  • • Implement request rate limiting
  • • Use bandwidth throttling controls
  • • Batch requests for efficiency
  • • Monitor success rate metrics
  • • Optimize payload sizes

Advanced Performance Monitoring

< 200ms
Target Response Time
> 95%
Success Rate Goal
10-50
Optimal Requests/Min
2-5
Concurrent Connections

Quick Setup Tutorials

Chrome Setup

Step 1: Open Chrome Settings → Advanced → System

Step 2: Click "Open your computer's proxy settings"

Step 3: Enter your mobile proxy credentials

Step 4: Test connection with whatismyipaddress.com

View Full Tutorial →

Python Requests

proxies = { 'http': 'http://user:pass@proxy:port', 'https': 'http://user:pass@proxy:port' }

Easy integration with all Python projects

Python Examples →

Selenium Setup

options.add_argument('--proxy-server=ip:port') driver = webdriver.Chrome(options=options)

Perfect for web automation projects

Selenium Guide →

Android Apps

WiFi Settings: Configure proxy in network settings

Apps: ProxyDroid, Orbot for system-wide proxy

Testing: Use IP checker apps to verify

Mobile Tutorial →

Sneaker Bots

Supreme: 1 proxy per task for best results

Nike SNKRS: Mobile IPs bypass most restrictions

Adidas: Rotate every 10-15 requests

Botting Guide →

Social Media

Instagram: 1 proxy per account, rotate hourly

Facebook: Use business manager with mobile IPs

TikTok: Perfect for content automation

Use Cases →

Common Issues & Quick Fixes

Connection Timeout / Proxy Not Working

Check Credentials

  • • Verify username/password in dashboard
  • • Copy-paste to avoid typos
  • • Check for extra spaces
  • • Ensure subscription is active

Network Settings

  • • Disable VPN/other proxies
  • • Check firewall settings
  • • Try different network connection
  • • Use port 8080 instead of 2648

Configuration

  • • Use HTTP proxy type
  • • Enable "proxy for all protocols"
  • • Set timeout to 30+ seconds
  • • Try SOCKS5 if HTTP fails

Slow Speed / High Latency

Optimization Tips

  • Use connection pooling (keep-alive) for multiple requests
  • Reduce concurrent connections to 3-5 per proxy
  • Rotate IP if speed drops significantly
  • Test during off-peak hours for baseline performance

Expected Performance

Download Speed:20-150 Mbps
Latency (EU):30-80ms
Latency (US):120-200ms

Getting Blocked / Captchas

Prevention Strategies

  • • Rotate IP every 50-100 requests
  • • Use realistic user agents (mobile browsers)
  • • Add random delays between requests (2-8 seconds)
  • • Respect robots.txt and rate limits
  • • Vary request patterns and timings
  • • Don't send too many concurrent requests

When Blocked

  • • Immediately rotate to fresh IP address
  • • Clear cookies and session data
  • • Change user agent string
  • • Wait 15-30 minutes before retrying
  • • Analyze request patterns for red flags
  • • Consider upgrading to Advanced plan for more IPs

Enterprise & Custom Solutions

Custom Implementation Support

Need specialized proxy configurations or custom integrations? Our technical team provides:

  • Dedicated IP pools for enterprise clients
  • Custom API endpoints and webhooks
  • Integration consulting and code review
  • Priority technical support with dedicated channels
  • Custom SLA agreements and performance guarantees

Industry-Specific Solutions

E-commerce & Retail

Price monitoring, inventory tracking, competitor analysis, and market research solutions.

Digital Marketing

Ad verification, social media management, SEO monitoring, and brand protection services.

Financial Services

Market data collection, compliance monitoring, and secure transaction processing.

Research & Analytics

Large-scale data collection, academic research, and business intelligence gathering.

Expert Support When You Need It

Our experienced technical support team combines deep mobile proxy expertise with practical implementation knowledge. From basic configuration to complex enterprise deployments, we're here to ensure your success with mobile proxy technology.