1. Information We Collect
We collect information you provide directly to us, such as when you create an account, subscribe to our services, or contact us for support.
- Account information (email address, password, name)
- Payment information (processed securely through Stripe)
- Usage data and proxy connection logs
- Support communications
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our proxy services
- Process payments and manage subscriptions
- Send important service announcements
- Provide customer support
- Monitor and improve our services
- Ensure compliance with our terms of service
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With payment processors (Stripe) to process transactions
- With cloud service providers for hosting and infrastructure
- When required by law or to protect our rights
- In connection with a merger, sale, or acquisition
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- Encryption of data in transit and at rest
- Regular security audits and updates
- Access controls and authentication
- Secure payment processing through Stripe
5. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Connection logs are typically retained for 30 days for security and troubleshooting purposes.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and associated data
- Object to processing of your information
- Data portability where technically feasible
7. Cookies and Tracking
We use essential cookies to provide our services and improve your experience. We do not use tracking cookies for advertising purposes.
Types of Cookies We Use:
- Essential Cookies: Required for basic site functionality and user authentication
- Performance Cookies: Help us understand how visitors interact with our website
- Functionality Cookies: Remember your preferences and settings
You can control cookies through your browser settings, but disabling certain cookies may affect site functionality.
8. International Data Transfers
As our services operate globally, your data may be transferred to and processed in countries other than your country of residence. We ensure adequate safeguards are in place:
- GDPR compliance for European users
- Standard contractual clauses with service providers
- Adequate data protection standards in all processing locations
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will delete such information immediately.
10. Data Breach Notification
In the unlikely event of a data breach that may affect your personal information, we will notify you within 72 hours of becoming aware of the breach, as required by applicable law.
Our Response Process:
- Immediate containment and assessment of the breach
- Notification to relevant authorities within 72 hours
- Direct notification to affected users
- Implementation of additional security measures
- Post-incident review and security improvements
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by email or through our service.
How We Notify You:
- Email notification to your registered email address
- Prominent notice on our website
- Dashboard notification for significant changes
- 30-day notice period for material changes
12. Third-Party Services & Integrations
We integrate with trusted third-party services to provide our mobile proxy services. Each integration is carefully vetted for security and privacy compliance:
Payment Processing
- Stripe: Secure payment processing with PCI DSS Level 1 compliance
- Data shared: Payment information, billing address, transaction history
- Purpose: Subscription billing, refund processing, fraud prevention
- Retention: 7 years for tax and regulatory compliance
Infrastructure & Hosting
- Supabase: Database and authentication services
- Vercel: Website hosting and edge computing
- DigitalOcean: Proxy infrastructure and servers
- Data protection: All providers are GDPR compliant
Analytics & Monitoring
- Server monitoring: Performance and uptime tracking
- Error reporting: Service reliability and debugging
- Usage analytics: Service optimization (anonymized data)
- No tracking: We do not use advertising or behavioral analytics
Communication Services
- Email delivery: Service notifications and support communications
- Customer support: Ticketing and help desk systems
- Data minimization: Only necessary contact information shared
- Opt-out: Marketing communications are always optional
13. Mobile Proxy Specific Privacy Considerations
As a mobile proxy service provider, we have specific privacy considerations regarding how proxy connections are handled and what data is processed:
Proxy Connection Data
- Connection logs: We maintain minimal connection logs for troubleshooting and abuse prevention (IP address, timestamp, data usage)
- No content inspection: We never inspect, log, or analyze the content of your proxy requests
- Traffic encryption: All proxy connections use encrypted protocols (HTTPS, SOCKS5)
- Log retention: Connection logs are automatically deleted after 30 days
- Abuse prevention: We only monitor for service abuse, not content or browsing behavior
IP Address Management
- Dynamic assignment: Mobile IP addresses are dynamically assigned from carrier pools
- Shared infrastructure: IP addresses may be shared among multiple users (not simultaneously)
- Rotation privacy: Regular IP rotation enhances user privacy and prevents tracking
- Geolocation: All mobile IPs are sourced from Bulgarian cellular networks
- No permanent assignment: Users do not have permanent ownership of specific IP addresses
User Responsibility & Legal Use
Users are responsible for ensuring their use of our mobile proxy service complies with applicable laws and regulations:
- • Respect website terms of service and robots.txt files
- • Comply with data protection laws (GDPR, CCPA) when collecting data
- • Use proxies only for legitimate business or research purposes
- • Do not engage in illegal activities, harassment, or unauthorized access
- • Report any potential security vulnerabilities to our team
14. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
General Inquiries
Email: support@proxylegion.com
Response time: Within 24 hours
Business hours: Monday-Friday, 9:00 AM - 6:00 PM UTC
Privacy & Data Protection
Data Protection Officer: privacy@proxylegion.com
GDPR requests: Submit via our support portal
Legal compliance: legal@proxylegion.com